В статье Правила написания официальных писем мы уже рассмотрели, как правильно написать официальное письмо. Перейдем к практике.

I. A Letter of Complaint

You have been sent a present for birthday but there is something wrong with it. Write to the shop to complain. Set the following points in your letter clearly:

  • What exactly is wrong with the thing;
  • what measures you have already taken to settle the matter;
  • what ways out you see

Write a letter of at least … words. Don`t use your real name or any other personal information. Start your letter in an appropriate way.

После приветствия  (в данном случае — Dear Sir or Madam), пишем opening remarks Здесь вы четко излагаете причину(ы) написания письма (reasons for writing). НЕ нужно спрашивать о здоровье, писать о последних новостях и т.д. СРАЗУ пишите причину, по которой вы пишите письмо. Это письмо-жалоба. Вот несколько фраз, которые Вы можете ЗАУЧИТЬ:

I am writing to draw your attention to…

I am writing to you in connection with…

I want to express my strong dissatisfaction with (the service I received during a visit to… ;  treatment; product I received from…)

I feel I must complain about…

I would like to inform you that или about…

Больше всего мне нравится простая фраза, которая подходит для любой жалобы:

I am writing to complain about (the products I received from your company; a damaged videotape; the – название предмета — I bought in your shop or I purchased from your shop yesterday; the terrible behaviour of; attitude of; rudeness of ,например, your shop assistant; the quality of … I purchased from your company; the treatment I received from; the items which I ordered from your catalogue last month и т.д.).

В нашем случае:

I am writing to complain about the phone I received as a present for my birthday.

Переходим к main body, которое традиционно состоит из 3-х подтем. Не забывайте про linking words. Здесь уже Ваша фантазия. Все должно быть официально и НИКАКИХ ГРУБОСТЕЙ!!! НЕ ПИШИТЕ ТО, О ЧЕМ ВАС НЕ ПРОСЯТ В ЗАДАНИИ!!! Все-равно это оценивать не будут.

А теперь closing remarks. Будьте внимательны-все зависит от задания. Очень хороши фразы типа:

I hope you will replace…

I hope the matter will be resolved promptly (and that my money will be promptly refunded)

I insist you will replace the item at once.

I demand a full refund.

I demand an immediate replacement or a full refund or I shall be forced to take the matter further.

А вот эти фразы универсальные:

I trust this matter will receive your immediate attention.

I look forward to receiving your prompt reply.

Подпись

Yours faithfully, (не знаем того, к кому обращаемся)

Bob Brown (выдуманные имя и фамилия)

 

Dear Sir or Madam,

I am writing to complain about the phone I received as a present for my birthday from your shop two days ago.

To begin with, the package had already been damaged when I received it at the post office. At home I discovered that the screen was scratched and the volume down and home buttons did not work. Moreover, the phone gets hot in the point where it is uncomfortable to hold.

Taking everything into consideration, I took the phone to the official Apple store and expected the store workers to fix it but it was not possible.  What is more, the store manager refused to take the purchase back.

As you can imagine, I am extremely upset and expect that you will take some actions immediately. I would appreciate it if the faulty phone could either be replaced or repaired as soon as possible or I shall be forced to take the matter further.

I look forward to receiving your prompt reply.

Yours faithfully,

Bob Brown

 

2. A Letter of Application. Это письмо-заявление, которое пишут, когда хотят устроиться на работу или, когда хотят учиться на тех или иных курсах

Заучите начало (opening remarks) и немного видоизменяйте в зависимости от задания. Предлагаю 3 варианта на Ваш выбор:

I am writing in response to your advertisement in today`s The Times for a part-time (full-time) sales assistant.

I am writing to apply for the position of  a part-time (full-time) sales assistant advertised in The Times yesterday.

I am writing with regard to your advertisement in The Times dated 12th February. I am very interested in getting the position of sales assistant.

Переходим к main body, которое традиционно состоит из 3-х подтем. Не забывайте про linking words. Здесь уже Ваша фантазия. Все должно быть официально и НИКАКИХ ГРУБОСТЕЙ!!! НЕ ПИШИТЕ ТО, О ЧЕМ ВАС НЕ ПРОСЯТ В ЗАДАНИИ!!! Все-равно это оценивать не будут.

Заучите последний абзац (closing remarks).Предлагаю 2 варианта на Ваш выбор:

I have enclosed my CV which lists my educational background and work experience. I am available for an interview at your earliest convenience.  I look forward to receiving your response in the near future.

I would appreciate the opportunity to discuss my qualifications more fully in an interview. I can be reached at 784-321-973. Thank you for your consideration. I look forward to hearing from you.

Пример

You have seen an advertisement in a local magazine. Barton Nature Reserve is looking for volunteers to work in the park during the summer months. Write a letter of application in which you

  • explain why you are interested in this position
  • describe your qualifications and experience
  • give reasons why you are a suitable candidate

Write a letter of at least … words. Do not write your own name, any dates, addresses or other personal information. Start your letter in an appropriate way.

 

 

 

 

 

 


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